Refund policy

Thank you for shopping with On Point Journey. We’re committed to delivering meaningful, high-quality products that inspire and empower. If something isn't right with your order, we’re here to help.

🔄 Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:

1. Wrong size/color ordered
2. Change of mind

Please double-check your selections before placing your order.

⚠️ Damaged or Misprinted Items
If your order arrives damaged, misprinted, or with any quality issues, we’ve got you covered.

✅ We offer a free replacement or full refund if:

1. The product is damaged
2. There is a printing error
3. The item you received is not what you ordered

📸 Please email us at onpointjourney.info@gmail.com within 30 days of receiving your order with:

• A photo of the item
• Your order number
• A brief description of the issue
  We will contact our fulfillment partner immediately to resolve the issue.

📦 Return Address
In most cases, you won’t need to return the item. If a return is necessary, we’ll provide the return address for our fulfillment center based on your region.

Please do not send any items back without contacting us first.

⏳ Processing Time
Refunds and replacements are typically processed within 5–7 business days after approval.

❗️Non-Returnable Items
Because each product is custom-made just for you, we cannot accept returns for:

• Incorrect size, style, or color chosen by the customer
• Customer remorse or preference changes
  

We appreciate your understanding.

📩 Need Help?
If you have questions or concerns, don’t hesitate to reach out:

📧 Email: onpointjourney.info@gmail.com
💬 Instagram: @on_pointjourney